Two Socks Designs Policies

Payment:

Two Socks Designs accepts Paypal and all major credit cards and payment is due at the time an order is placed.  For custom orders, an invoice will be sent via Paypal.   Personal checks are also accepted, but a hold will be placed on the order until check clears.  Cash payment is accepted from local customers only.

Returns:

Returns on custom orders will only be accepted if there is a defect or flaw in the item.  Buyer has one week after order has been received to notify Two Socks Designs about the need for a return.  A refund will be given once item has been received and inspected by Two Socks Designs.

Shipping:

Two Socks Designs will ship either USPS Priority Mail or UPS, whichever is the least expensive.  International orders will be shipped USPS First Class.  Once an order has been shipped, Two Socks Designs will provide tracking information via email.  All orders will be insured for an amount of $50.00 USD – additional insurance can be purchased, please notify Two Socks Designs via email if you would like to add it to your order.

Turnaround Time:

In-stock items will be shipped within two days after orders have been placed.  The lead time on custom orders will typically range between 1-3 weeks,  depending on the complexity of the order, the availability of materials and other orders in queue.  If there is any delay in getting a custom order completed, we will notify the customer as soon as possible.  We understand that you are excited to get your order and will work as quickly and diligently as possible for you!

 

Contact:  To place an order or to get a quote on pricing, please contact us using the Quote Form or by phone at (918) 645-0564.

 

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